Terms and Conditions

The use of the website magazinulpentruanimale.ro in any form (browsing or purchasing products) implies the acceptance of the terms and conditions mentioned below. For the best use of the website, it is recommended to read this document carefully.

Definitions

Site – the domain www.magazinulpentruanimale.ro

Buyer – any natural person at least 18 years of age or any legal entity who visits and/or places an order on the site (“You”).

Seller – the company Bentonita Serv SRL, having its registered office in Str. Gării no. 794, Medieșu Aurit, jud. Satu Mare, România, Tax ID RO44827680, email contact@magazinulpentruanimale.ro (“We”, “Our Company”, “Bentonita Serv”).

Goods and services – Goods and services – any product or service, including the documents and services mentioned in the order, which are to be provided by the seller to the buyer.

Order – an electronic document that serves as a means of communication between the seller and the buyer, through which the seller agrees to deliver the goods and the buyer agrees to receive these goods and make payment for them.

Contract – reprezinta contractul la distanta incheiat intre vanzator si cumparator, fara prezenta fizica simultana a vanzatorului si a cumparatorului.

General Information

Order Placement and Acceptance

By placing an order on the site, the buyer agrees to a form of communication (phone or email) through which the seller conducts business.

The notification received by the buyer via email regarding the receipt of the order serves as information only and does not imply order acceptance.

The contract is considered concluded between the seller and buyer when the seller confirms acceptance of the buyer’s order on a durable medium. An unconfirmed order will have no contractual value between parties.

The information presented on the seller’s website, including these terms and conditions, is informative and can be modified by the seller without prior notice. Changes will not have retroactive effect and will apply exclusively to orders placed after their implementation.

The inclusion of any products or services on the site at any time does not mean or guarantee that these products and/or services are available at all times. We reserve the right to discontinue selling any product or service at any time.

Comments or addresses containing insults or inappropriate language will be excluded from the site or ignored.

Payment Method

For orders placed on www.magazinulpentruanimale.ro you can pay in three different ways.

Cash on Delivery
Bank Card Payment
Bank Transfer

Cash on Delivery

The order is paid to the courier company representative at the time of package delivery through cash on delivery payment.

Bank Card Payment through BT ePOS

If you have chosen to pay by bank card, you need to complete a form with your card information on a secure page.

For payments with debit/credit cards issued under Visa and MasterCard (Visa/Visa Electron and Mastercard/Maestro), the “3-D Secure” system developed by these organizations is used. The system ensures online transactions have the same security level as those made at ATMs or in physical stores.

Bank Transfer

The transfer will be made according to the proforma invoice you will receive by email. The original invoice will be in the package. The order will be processed after we have payment confirmation.

Payment must be made within two business days of our order confirmation. Otherwise, we will cancel the order, automatically considering that the person who made the delivery request no longer wishes to receive the products.

All prices shown on the site include VAT.

Prices shown on the site do not include delivery fees. The cost for each delivery is indicated at order confirmation. If we cannot fully fulfill all products included in a single order, requiring multiple deliveries, you will only pay for one delivery, with no additional charges for subsequent deliveries.

Assignment and Subcontracting

The seller may assign and/or subcontract a third party for order fulfillment services, with buyer notification, without requiring their consent. The seller will always be responsible to the buyer for all contractual obligations.

Intellectual Property and Industrial Copyright Rights (IPR)

The site name and graphic symbols are the property of Bentonita Serv S.R.L., this information cannot be transmitted or copied without the owner’s prior written consent. Violation of these conditions is punishable according to applicable laws.

If the content of www.magazinulpentruanimale.ro violates intellectual property rights, please report any situations to: contact@magazinulpentruanimale.ro.

Website Information

Images on the site are for informational purposes and may differ due to inherent differences that can occur between photos and reality.

magazinulpentruanimale.ro clearly and intelligibly provides consumers with the following information:

main characteristics of products or services sold;
all company data (company name, address, phone, etc.);
price of each product, total product price, and all additional transport and delivery costs;
payment methods, delivery, execution;
information regarding the right of withdrawal, conditions, terms, and procedures for exercising this right, in accordance with current legislation.

Bentonita Serv S.R.L. reserves the right to complete and modify any information on the site.

Bentonita Serv S.R.L. is not responsible for damages created due to site malfunction.

Payment Terms

When using a coupon, it is recommended to check specific conditions such as: minimum order quantity, validity, and value.

Only one coupon or discount can be used per order. All coupons must be used at the time of order; subsequent refund or cash substitution is not possible. Resale of coupons is not permitted.

The price, payment method, and payment term are specified in the order. The seller will issue an invoice to the buyer for delivered goods and services, with the buyer’s obligation being to provide all necessary information for invoice issuance in accordance with current legislation at the time of order placement or in due time afterward.

Conciliation Procedure

If a person has a complaint, they can write to the email address: contact@magazinulpentruanimale.ro.

Complaints for cases requiring conciliation can be made by any person who feels wronged.

Upon receiving a situation description, the situation will be analyzed in detail.

After receiving a complaint or grievance, a case report is prepared and forwarded to the general manager, who will make a decision on the case. This decision will be transmitted to the client within 30 calendar days from the date of receiving the complaint.

The entire conciliation procedure is confidential until completion.

If conciliation is reached, the case is considered closed.

Your rights to address competent authorities or even courts, as appropriate, are not limited or restricted in any way.

Nothing in these terms and conditions excludes or limits our liability regarding any aspect for which it would be illegal to limit or exclude our liability.

Risks and Responsibilities

Delivery

The seller agrees to ship goods and services via door-to-door courier service to the buyer through the courier service.

We try to make efforts to ship orders as quickly as possible and in the order they were placed. Our desire is to deliver the order within 1 to 10 business days for all locations in Romania. Although our intention is to make delivery within these intervals, delivery may take longer due to circumstances beyond our control, but not more than 30 days from order confirmation. If the delivery term exceeds 30 days, you have the right to cancel the order.

If order delivery deadlines cannot be met, the seller is obligated to notify the buyer of the estimated completion time of delivery.

If the seller receives incorrect billing or delivery information, a new order fulfillment deadline will be set, falling within 3 business days of receiving the corrected information.

Transport – Packaging

Unless otherwise agreed between seller and buyer, the seller is discharged of risks and responsibilities associated with goods and services upon delivery to the domestic courier company with which the seller collaborates or to the buyer’s representative, as applicable.

The seller will ensure proper packaging of goods and services and will ensure transmission of accompanying documents.

Warranties

All products come with an invoice and warranty certificate (manufacturer or seller), if applicable.

Product conformity with specifications contained in the sale-purchase contract, excerpt from GEO 140/2021 regarding product sales and associated warranties:
Art. 5. – (1) The seller is obligated to deliver products to the consumer that conform with the sale-purchase contract. (2) Products are considered to conform with the sale-purchase contract if: a) they match the seller’s description and have the same qualities as products the seller presented to the consumer as sample or model; b) they correspond to any specific purpose requested by the consumer, made known to the seller and accepted by them at the conclusion of the sale-purchase contract; c) they correspond to purposes for which products of the same type are normally used; d) being of the same type, they present normal quality parameters and performance that the consumer can reasonably expect, given the product’s nature and public statements about its specific characteristics, made by the seller, manufacturer, or their representative, especially through advertising or product labeling. Art. 6. – It is not considered a lack of conformity if at the time of concluding the sale-purchase contract, the consumer knew or could not reasonably have been unaware of this lack of conformity, or if the lack of conformity originates in materials provided by the consumer. Art. 7. – The seller is not liable for public statements provided in art. 5 paragraph (2) letter d), in any of the following situations, if they prove that: a) they did not know and could not reasonably have known about the statements in question; b) the statement had been corrected at the time of concluding the sale-purchase contract; c) the decision to purchase the product could not have been influenced by the public statements in question. Art. 8. – (1) Any lack of conformity resulting from incorrect product installation will be considered equivalent to a lack of product conformity if installation is part of the product sales contract and the products were installed by the seller or under their responsibility. (2) The provisions of paragraph (1) also apply if the product intended to be installed by the consumer is installed by them and the incorrect installation is due to a deficiency in installation instructions.

Consumer Rights

Art. 9. – The seller is liable to the consumer for any lack of conformity existing at the time products were delivered. Art. 10. – In case of lack of conformity, the consumer has the right to request the seller to bring the product into conformity, free of charge, through repair or replacement, according to art. 11, or to benefit from an appropriate price reduction or termination of the contract regarding this product, under the conditions of art. 13 and 14.

Art. 11. – (1) In case of lack of conformity, the consumer has the right to first request the seller to repair the product or has the right to request product replacement, in each case free of charge, except when the measure is impossible or disproportionate. (2) A remedial measure will be considered disproportionate if it imposes unreasonable costs on the seller compared to the other remedial measure, taking into account: a) the value the products would have had if there was no lack of conformity; b) the importance of the lack of conformity; c) whether the other remedial measure could be achieved without significant inconvenience to the consumer. (3) A remedial measure will be considered impossible if the seller cannot provide identical products for replacement or spare parts for repair, including due to lack of equipment or related technology. (4) Any repair or replacement of products will be done within a reasonable time period, mutually agreed in writing between seller and consumer, and without any significant inconvenience to the consumer, taking into account the nature of the products and the purpose for which the consumer requested the products. The established time period cannot exceed 15 calendar days from the date when the buyer notified the seller of the product’s lack of conformity. (5) In case of product repair, only new parts will be installed.

Art. 12. – The notion of free of charge, provided in art. 10 and 11, refers to all costs necessary to bring products into conformity, including postal, transport, handling, diagnosis, expertise, dismantling, assembly, labor, materials used and packaging costs.

Art. 13. – The consumer may request an appropriate price reduction or contract termination in any of the following cases: a) if they benefit from neither repair nor product replacement; b) if the seller has not taken remedial measure within a reasonable time period; c) if the seller has not taken remedial measure, according to art. 11 paragraph (4), without significant inconvenience to the consumer.

Art. 14. – The consumer is not entitled to request contract termination if the lack of conformity is minor.

Transfer of Ownership

Ownership of goods and services will be transferred at the time of payment by the buyer at the location indicated in the order (understanding by delivery – signing receipt of the transport document provided by courier or signing receipt on the fiscal invoice for deliveries made by seller’s personnel).

In case of courier delivery, the courier is not authorized by the seller to allow the buyer to open packages before signing for delivery, but only after signing for delivery and paying any value thereof.

Liability

The seller cannot be responsible for damages of any kind that the buyer or any third party may suffer as a result of the seller fulfilling any of their obligations according to the order and for damages resulting from the use of goods and services after delivery and especially for loss of products.

The seller will be liable if their sub-contractors and/or partners of any kind involved in order execution do not fulfill any of the contractual obligations.

Bentonita Serv S.R.L. is not responsible for indirect losses that are a secondary effect of the main loss or damage potentially suffered (exemplary, but not limited to, loss of profit) or for the impossibility to deliver products or fulfill any of our obligations under these Terms and Conditions if this impossibility is caused by a force majeure situation.

The maximum value threshold of our liability to you, for any loss or damage suffered that occurs in connection with your order on this site will be limited to the total value (total price) of your order.

Other Provisions

The parties in the contract will be considered independent contractors and neither party is granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions in this document replace any prior written or verbal understandings between the mentioned parties, regarding the subject of this contract and cannot be modified or changed except through written agreement signed by both parties.

Access and use of the magazinulpentruanimale.ro site is done under the authority of these rules, in the presented terms and conditions. Site usage, logging in, and access to services implicitly assumes acceptance of these terms and conditions, with all consequences arising from their acceptance.

Copyright for information existing on this site is held by Bentonita Serv S.R.L. No material from this site may be reproduced partially, fully, or modified without prior explicit permission, through prior written agreement from Bentonita Serv S.R.L.

The content of this site, texts, graphics, software, logos and any other materials present on the site are protected by copyright law and are the property of Bentonita Serv S.R.L.

Bentonita Serv S.R.L. or authorized third parties may provide, through the magazinulpentruanimale.ro website, links to other World Wide Web pages or resources. Bentonita Serv S.R.L. does not guarantee, is not and cannot be held responsible in any way for their availability, form, content, advertising, products, or other materials available on these sites.

Bentonita Serv S.R.L. will not be responsible or liable to pay compensation, directly or indirectly, for any damage or loss caused or alleged to have been caused by/or in connection with the use of or reliance on the information, content, goods, or services made available by these sites.